System status
All systems operational
Live status for Mako DMS. Database reachability below is a real check, run each time this page loads.
App
Page rendering and server actions
Database
Primary data store
AI / Ask MAKO
Natural-language data assistant
Mako Live
In-showroom live copilot
Incident history
- MinorResolved
Mako Live audio capture intermittently failing to start
Started Jul 22, 2026, 8:18 PM UTC · Resolved Jul 22, 2026, 9:18 PM UTC
A browser update changed default microphone permission behavior, which caused Mako Live sessions to occasionally fail to start audio capture on first load. A page refresh worked around it. Fix: we now explicitly request microphone permission before the session starts and show a direct retry action instead of a silent failure.
- MinorResolved
Ask MAKO responses delayed
Started Jul 1, 2026, 8:18 PM UTC · Resolved Jul 1, 2026, 10:18 PM UTC
Our upstream AI provider experienced degraded response times, which delayed Ask MAKO answers by 10-30 seconds for roughly 90 minutes. No requests failed outright and no data was affected. We added a client-side timeout and a clearer "still thinking" state so a slow upstream reads as a wait rather than a hang.
- MajorResolved
Elevated latency on deal desk saves
Started May 29, 2026, 8:18 PM UTC · Resolved May 29, 2026, 11:18 PM UTC
A connection pool exhaustion on the primary database caused deal-desk save requests to queue and time out for a subset of dealers. Root cause was a slow query introduced by a reporting job that was not scoped to off-peak hours. Fix: the reporting job was moved to a read replica and pool limits were raised. No data was lost; affected saves were retried automatically by the client.